Subscriber Privacy Notice & Customer Information
Regarding Cable Television Services & Equipment

Personal Information Disclosure
As a cable subscriber, there are some forms of personal information that will be collected in the connection and the operation of our cable television service. This information includes: your name, both physical and mailing address, billing status, loaned or rented equipment, service record, social security number and/or driver's license number, employer and any complaints. This information may not be disclosed for any purpose without your consent except as described in this statement. Collected information, as well as delivery or maintenance of services and equipment, billing, accounts, collection, advertising, or detection of unauthorized reception of cable communication services, is necessary to provide our cable service or other services to you and to conduct legitimate business activities related to our cable system.

In addition to these activities, this information may be disclosed on day-to-day basis to employees or agents of our system, including but not limited to sales or marketing personnel, billing or collection services, auditors, accountants, attorneys, lenders, programmers and regulatory agencies. Your name and address may also be disclosed to program guide suppliers or other non-cable services so that you may receive programming guides or other services.

This discloser will not indicate the extent or type of any use you make over the cable system. If you wish for us to limit or prohibit this disclosure, your must notify us and complete a non-disclosure form at our Customer Service Department. Information personally identifying you may also be disclosed after notice to you if required by a court order authorizing such disclosure. Information which personally identifies you shall be maintained in our office for as long as necessary for the purpose for which it is collected. Information is kept on file no longer than five years after you are no longer a subscriber.

You may have access to review and correct this information in our Customer Service Department at any time during normal business hours. Please contact us in advance if you wish to review your records. If you are offended by an act of a cable operator in violation of these limitations on the collection and disclosure of personally identifiable information, you may bring a civil action suit for damages in a United States District Court to enforce these limitations. This remedy is in addition to any other lawful remedy available to you.

Changes in Service
Subject to applicable law, we have the right to change our service, equipment and prices or fees at any time. We also may rearrange, delete, add to or otherwise change the service provided on our Basic Service or other levels of service. If the change affects you, we will provide you notice of the change and its effective date. The notice may be provided on your monthly bill, as a bill insert or by other permitted communication. If you find the change unacceptable, you have the right to cancel your service. However, if you continue to receive service after the effective date of the change, we will consider this your acceptance of the change.

To the extent required by law, after notice to you of a retiering of our services or rate increase, you may obtain changes in service tiers at no additional charge. Otherwise, changes by you of any communications services you receive may result in upgrade, downgrade or change of service charges.

You may obtain information about any of our current fees and prices for any of our services by calling our Customer Service Department at 563-872-4456.

Termination of Service
You have the right to cancel your service for any reason at any time by giving notice. Upon cancellation, any rental equipment must be returned to City of Bellevue within 24 hours of disconnection. If the equipment is not returned, you will be charged for equipment replacement costs. If you fail to pay your bill when it's due, we have the right to terminate your service. These policies and procedures will still apply following the termination of your service.

Equipment
Except for the inside wiring, which we consider your property regardless of who installed it, the equipment installed by us belongs to us, unless you have purchased the equipment from us. We may, at our discretion, supply new or reconditioned equipment.

Our equipment can only be used in your home. You must contact the City of Bellevue Customer Service Department to receive prior written consent should you want to sell or give away the equipment that City of Bellevue has installed. If you cancel your cable service, you are responsible for returning any equipment. The equipment must be returned to us or one of our representatives in working order, normal wear and tear expected, or you will be charged the price indicated in our agreement.

You are responsible for preventing the loss of, or damages to, our equipment within your home. We suggest that the equipment in your possession be covered by your homeowners, renters or other insurance.

None of our equipment, nor any of our cable placed outside your home or property in connection with the installation of the equipment and service shall be deemed fixtures, or in any way part of your real property, unless you purchase our cable to the extent permitted by law when service ends. Our equipment may be removed by us, at our option at any time during or following the termination of your service due to non-payment for service.

We consider inside wiring to be your property, regardless of who my have installed it. You will continue to be responsible for the repair and maintenance of the inside wiring. You may install inside wiring, such as additional cable wirings and outlets, or, should you request, City of Bellevue will install, repair and maintain the inside wiring on a time and material basis. Regardless of who does the work, the internal wiring within your home must not interfere with the normal operations of City of Bellevue. Inside wiring maintenance may not be your responsibility if you rent your home. Contact your landlord or building manager to determine responsibility.

Programming Options
No one medium offers more complete coverage of a multitude of entertainment options than cable television. Every minute of every day is filled with choice entertainment, educational and informational programming. Viewing possibilities include 24-hour coverage of national and world news, current and classic movies, sports events from around the world, educational features and music for all tastes.

Lifeline Basic
Lifeline Basic is our lowest priced option available. It is intended to provide television service with a minimum of choices at the lowest possible price.

Basic Services
Basic Service is one of our most viewed levels of service. Basic Service may include off-air broadcast stations and franchise-required public, educational and government access channels. All such programming is subject to change at any time. City of Bellevue Cable customers must subscribe to Basic Service in order to subscribe to any tiers of cable service offered.

Expanded Basic Service
Expanded Basic Service is the level of service that generally carries all non-premium cable channels, such as Food Network, Speed, Lifetime, DIY. Expanded Basic Service is an optional level of service above and beyond Basic Service and, if you have not purchased a package of services, is billed or identified separately from Basic Service. A customer must receive Basic Service in order to be eligible to receive Expanded Basic.

Premium Services
Premium services are available to customers who receive Basic Service. Customers need not currently purchase the additional, optional level of service - Expanded Basic - in order to receive premium channels. Premium channels include Home box Office (HBO), Showtime and Cinemax. There is a separate monthly charge for each premium channel a customer receives.

High Definition Services
We also offer a number of channels in high definition (HD). HD offers the ultimate in digital transmission quality. The package will continue to expand as more HD channels become available.

Other Optional Services
In addition to these programming services, we will offer in the future for an additional monthly charge, Pay-Per-View, VOD and other services.

A NOTE ABOUT PROGRAMMING
We receive programming from various non-cable and cable networks. We are not responsible for the content of programs aired by these networks. Programming complaints or questions should be directed to the cable or broadcast networks.

SET-TOP BOXES (STB's)
STB's are provided by the City of Bellevue. Please understand that the process of converting all of your cable channels to a designated channel means that you can only receive one channel on your TV set at a time through the STB. In other words, there may be certain features of your TV or VCR that you will not be able to use because of the converter. For example, taping one program while watching another, recording two or more consecutive programs that appear on different channels and the use of picture-in-picture may not be possible without additional equipment. If you have any questions or need further information, contact our Customer Service Department at 563-872-4456.

REMOTE CONTROLS
We provide a remote control device with your STB rental. It is possible that the remote control that came with your TV or VCR is capable of controlling our set top box. If that is the case, feel free to use it.

TROUBLESHOOTING CITY OF BELLEVUE CABLE PROGRAMS
There's a lot that happens to your cable signal before it gets to your TV screen. City of Bellevue's state-of-the-art fiber-optic communication system gives you the best quality picture and sound available. If you're having a problem with your picture quality, try these simple things before you give us a call:

1. Make sure the STB and television are plugged into a live electrical outlet.
2. Check to see if the problem is affecting all TV sets in your home that are connected to cable.
3. Switch all cable-ready TV sets to “CATV”.
4. Hand tighten all connections to your TV, STB and VCR.
5. Double check that you're electric game system, PC or any other equipment connected
to your TV is connected properly for viewing cable.
6. Make sure the batteries in your remote control are charged.

BILILNG POLICIES
Your monthly cable statement provides a listing of your charges, payments and credits, as well as special messages regarding service or rate changes. Please take the time to read the monthly messages and to review your statement carefully to make sure your name and address are correct. You will be invoiced at the same time each month.

We provide service to you on a monthly basis that coincides with your current utility billing cycle. Charges for service start within 24 hours after service is installed. All cable charges will appear on your regular utility statement.

If there are any billing errors or other requests for credit, you must bring those to our attention within twenty days of receiving this bill.

To the extent required by law, after notice is given to you of a retiering of services or a rate increase, you may obtain changes in service tiers at no additional charges. Please refer to the Products and Services Price List supplied to you for details, or call City of Bellevue's Customer Service Department at 563-872-4456.

PAYMENT FOR SERVICE
The invoice you receive will show the total amount due and the payment due date. You agree to pay us monthly by the payment due date for that service and for any other charges due us, including any fees due to late payments, or any returned check fees.

You agree to pay all taxes, franchise fees, and any other charges, which are now or may in the future be assessed on the services you receive from us.

If your service is disconnected because you have not paid your bill by the due date, we may require you to pay all past due charges, a reconnection fee and a minimum of one month's deposit before we reconnect your service. If you do not reconnect, any rental equipment must be returned to City of Bellevue within 24 hours of disconnection.

ACCESS TO CUSTOMER'S HOMES
You must authorize us to enter your home in your or your representative's presence, during normal business hours or by appointment to install, inspect, maintain, replace, remove or otherwise deal with our equipment and service. This authorization includes allowing us to be on your property outside your home at reasonable times even if you are not at home. It also gives us permission to make connection and perform other task which are necessary to provide service to you or others, including connecting and making necessary attachments to your inside wiring. If you are not the property owner, you must agree to supply us with the owner's name and address, proof that you may give us access on the owner's behalf and, if needed, the owner's consent.

UNAUTHORIZED SERVICE AND USE OF EQUIPMENT
We provide service to you for your private home viewing, use and enjoyment and not to be viewed in areas open to the public. The programming may not be rebroadcast, transmitted or performed, and no admission may be charged for its viewing without first obtaining written consent, in advance, from us and our programming supplier(s). This consent may be withheld at the sole discretion of either party.

Bellevue Municipal Cable may not have the right to distribute pay-per-view programming to commercial establishments. You may not order pay-per-view programming for receipt, exhibition or taping in a commercial establishment. You may neither exhibit nor assist in the exhibition of pay-per-view programming in a commercial establishment unless explicitly authorized to do so, in advance, by us and our program provider. You may not move STB to another location or use it at any time at an address other than your home or location where service was installed by us without our prior written authorization. STB's with descrambling capabilities should only be obtained from Bellevue Municipal Cable. If you fail to abide by these restrictions, you will be held liable for any claims made against you or Bellevue Municipal Cable on charges of any authorized commercial exhibitions.

You agree not to attach any unauthorized device to our equipment. If you make any unauthorized connection or modification to the equipment or any other part of the cable TV system, you will be in breach of these policies and procedures, and we may terminate your service.

Much of the equipment and many of the devices necessary to receive our services are available both from us and others. If you purchase or rent such equipment from us, you are responsible for assuring that they do not interfere with the normal operation of Bellevue Municipal Cable system and other communication systems and devices. For example, installation to intercept or receive, or to assist in intercepting or receiving or which is capable of intercepting or receiving, any service offered over a cable system is forbidden, unless specifically authorized by us to do so.

You are responsible to pay for all services received or otherwise provided to your household. You also agree that you will not attach anything to the inside wiring or equipment, which singly or together results in a degradation of the cable system's signal quality or strength. You may not attach any device or equipment to the inside wiring in a way that impairs the integrity of the Bellevue Municipal Cable System, such as creating signal leakage, which may cause a violation of government regulations, or attaching devices or equipment, which alone or together, result in a degradation of cable signal quality.

We can and may recover damages from you for tampering with any equipment, any other part of the cable system or for receiving unauthorized service.

30 DAY WARRANTY
Except as explicitly set forth in the terms and conditions of specific services we provide to you, we warrant for a period of 30 days from the date of our installation or repair that our service and the equipment we have installed or repaired will meet accepted industry standards and be free from defects in materials or workmanship. If you report any failure to conform to this warranty to us within that 30 day period, we will reperform the services and repair or replace the nonconforming equipment. Such reperformance of work or repair or replacement of nonconforming equipment shall constitute our entire liability and our sole remedy under this warranty, whether claims or remedy are sought in contract or tort (including without limitations negligence, strict liability, or otherwise).

In no event shall our employees or agents have any liability for special, indirect, incidental or consequential damages resulting from our provision or failure to provide any equipment or services to you, or from any fault, failure, deficiency or defect in services, labor, materials, work or equipment furnished to you

The foregoing warrants are exclusive and in lieu of all other warranties, whether written or implied, in act or in law. We, to the extent permitted by applicable law, disclaim any and all warranties of merchantability or fitness for a particular purpose.

Except as expressly required by law, we will not be liable for any delay or failure to perform our obligations, including interruptions in service, if such delay or nonperformance arise in connection with any acts of God, fires, earthquakes, floods, strikes or their disputes, unusually severe weather, acts of any governmental body, or any other cause beyond our reasonable control.

APPLICABLE LAW
These policies and procedures including all matter relating to their validity, construction, performance and enforcement are governed by applicable federal law, the rules and regulations of the FCC and applicable laws, and regulations or applicable ordinances for the State of Iowa and City of Bellevue. These policies and procedures are subject to amendment, modifications or termination of required by such regulations or law.

NOTICE
If we send you notice, it will be considered given when deposited in the U.S. mail, addressed to you at your last known address, or hand delivered to you or to your home. We may provide electronic or telephone notice to you, which shall be deemed given when left with you. If you give notice to us, it will be deemed given when received by us.

CHANGES TO POLICIES AND PROCEDURES
We will notify you of changes to these policies and procedures. Any changes proposed by you will only be effective when accepted in writing by one of our senior officers, within their sole discretion.